Privacy Policy

Last updated: 25th September 2025

Edward Charles & Partners (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains in plain English what data we collect from you when you visit our website (www.edwardcharles.co.uk), contact us by telephone / email / in person, or interact with our services, how we process this data, and how you can get in touch with us with any questions.

By using our website, registering with us, or providing your information, you consent to this policy.

Who We Are

Website: www.edwardcharles.co.uk
Company: Edward Charles & Partners
Address: 6 Grotto Passage, London W1U 4JZ, United Kingdom
Email: office@edwardcharles.co.uk
Phone: +44 (0)20 7009 2300

What Personal Data We Collect and Why We Collect It

We may collect and process the following types of information:

  • Personal Information (provided directly by you): Name, email address, phone number, company details, or other information you provide through forms, telephone, email, or in person.
  • Technical and Usage Data (collected automatically): IP address, browser type, device information, and browsing behaviour. Collected via cookies and third-party tools (e.g., Google Analytics).
  • Integration Data: When using our services via integrations such as Kato.app, data may be exchanged as required to deliver functionality.

We collect this information to:

  • Provide services and fulfil contractual obligations.
  • Ensure website functionality and security (including spam prevention via Google reCAPTCHA).
  • Deliver relevant communications and updates.
  • Monitor and improve site performance and user experience (via Google Analytics).

We may also compile aggregate statistics about users, traffic, and usage patterns, but these do not identify individuals.

Contact Forms

If you use our contact form(s), the data submitted (such as name, email, phone number, and message content) will be collected. We keep submissions for customer service purposes for up to six months but do not use the information for marketing without explicit consent.

Cookies

Our website uses cookies to:

  • Understand browsing habits.
  • Measure visitors and pages visited (via Google Analytics).
  • Remember you when you return to the website.
  • Enable third-party services (e.g., Google reCAPTCHA, Google Maps).

Cookies may be session-based (deleted after you close your browser) or persistent (stored until deleted or expired). You can manage or block cookies in your browser settings.

Analytics

We use Google Analytics to track and analyse website usage. Google may use the collected data to personalise ads across its network.

Who We Share Your Data With

We may share your data only with trusted third parties:

  • Kato.app – used to support client communications and services. https://www.kato.app/privacy
  • Google Analytics – analytics services.
  • Google reCAPTCHA – spam and abuse prevention.
  • Google Maps API – map and location services.

We will never sell, rent, or trade your personal information.

How Long We Retain Your Data

  • Contact form entries: up to 6 months.
  • Analytics records: up to 1 year.
  • Business-related records: up to 6 years (in line with legal and contractual requirements).
  • Customer purchase or contractual records: as required by law.

What Rights You Have Over Your Data

Under GDPR and UK data protection law, you have the right to:

  • Request access to the personal data we hold.
  • Correct inaccurate or incomplete data.
  • Request deletion of your data.
  • Object to or restrict certain processing.
  • Withdraw consent at any time (where processing is based on consent).
  • Lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

Where Your Data Is Sent

We may transfer your data outside the UK/EEA to trusted providers (e.g., Google, Kato). Safeguards such as Standard Contractual Clauses are used to ensure data protection to EU/UK standards

How We Protect Your Data

We take appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access. These include encryption, secure storage, and restricted access.

What Data Breach Procedures We Have in Place

We maintain internal reporting systems for suspected or actual data breaches, and will notify affected individuals and regulators in line with legal obligations.

What Third Parties We Receive Data From

We may receive data indirectly through trusted service providers such as Google and Kato, where this is necessary to provide services or analytics.

What Automated Decision-Making and/or Profiling We Do With User Data

We do not carry out automated decision-making that has a legal or significant effect on users.

Industry Regulatory Disclosure Requirements

If we are subject to additional legal or regulatory requirements in the future, these will be disclosed in this policy.

Contact Information

For privacy-specific concerns, please contact:

Edward Charles & Partners
Email: office@edwardcharles.co.uk
Phone: +44 (0)20 7009 2300
Address: 6 Grotto Passage, London W1U 4JZ United Kingdom